Homespire Mortgage Earns Outstanding Net Promoter Score of 95
November 8, 2018, Gaithersburg, MD – Homespire Mortgage Corporation has earned an outstanding Net Promoter Score® (NPS) of 95, indicating overwhelming client satisfaction.
The Net Promoter Score is a highly regarded index that measures overall customer experience and the likelihood of someone to recommend a company’s products or services to others. NPS scores range from -100 to 100, with a score over 70 deemed to be “world class” by industry experts. This measure can be used to evaluate customer service satisfaction, retention, brand loyalty and is a critical benchmark in the mortgage industry.
“Our NPS score of 95 represents our company’s strategic focus on the customer journey and on designing a seamless mortgage process around the customer experience,” says Michael Rappaport, President of Homespire Mortgage Corporation. “We understand that our clients’ satisfaction hinges on an expedited and hassle-free mortgage process and experiences like our digital mortgage application (ReadyApp) helps us deliver a mortgage experience that homebuyers love. We are honored to have received a superior NPS score and remain committed to our people-centric philosophy and mission to deliver highly-rated client services”.
Homespire Mortgage Corporation proudly operates in 32 states today delivering a level of personal service that far surpasses the expectations of clients and referral partners. Proudly recognized as one of Inc. 5000’s Fastest Growing Companies for two consecutive years and recently ranked among the Top 75 Fastest Growing Companies by the Washington Business Journal, the company plans to continue expanding into new markets, including a national call center next year.