There’s nothing like a client testimonials from your own employees. If you’ve been keeping up with the Know Before You Owe series on our YouTube channel, you’ll recognize Your Mortgage BFF, Autumn, who recently closed on her own home with Homespire Mortgage. She’s not only a Homespire employee, but now that’s she’s had the customer experience, she’s a true Homespire fan š
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Client testimonial here! True story – my family and I just bought a new home. I decided to work with Homespire because a.) I work here, and b.) I wanted to have firsthand knowledge of the customer experience. So, when I say āThe Homespire Wayā is the way to go, Iām speaking from real, genuine experience.Ā
For my home purchase, we had everything scheduled out to the minute. We were going to close on the sale of our old home in the morning so the funds could be wired for the purchase of our new home in the afternoon. We had movers scheduled for the next day. There were a lot of moving parts… (no pun intended). I was excited that Homespire could be ready to close pretty quickly, but the buyer for our old home, their lender needed 45 days. So we scheduled the closing for 45 days out. Loā and behold, days before the closings, our buyerās lender came back and said they needed a few more days. They wouldnāt be able to close on time, which was a nightmare – both us and our buyer having to reschedule movers, shuffle around work schedules, childcare. It was a mess. In that moment, I was so grateful to be working for a company that is on the ball and gets things done on schedule.
So, how does Homespire make it happen? Iām glad you asked. Itās something we like to call The Homespire Way.
Upfront Underwriting: Surprisingly, upfront underwriting is not standard in the industry. Most companies have an application go through processing stages for a few weeks before it ever sees an underwriterās desk. Our clients are in front of an underwriter much, much earlier. This really streamlines the process and gets you to the closing table quicker.
In-house appraisal desk: We work with an exclusive panel of appraisers that can communicate directly with our team. Our in-house appraisal desk allows us to respond to issues right when they happen. Check out our Appraisals 101 video for further viewing pleasure.Ā
In-house operational support team: And finally – Our in-house operational support team is incredible. I really can’t say it enough. They get our clients’ files through underwriting and approved for closing so efficiently.
If youāre looking for an effortless mortgage experience, take it from me – Homespireās got your back. Visit https://www.homespiremortgage.com/loan-officer-search/ to find a Loan Officer in your area.
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